Terms
Welcome to DAJA Mahjong terms and conditions for use. These terms and conditions apply to the use of this website at DAJA Mahjong. By accessing this website and/or placing an order, you agree to be bound by these terms and conditions.

Using this website indicates that you accept these terms regardless of whether or not you choose to order from us. If you do not accept these terms, do not use this website!

The DAJA Mahjong website is operated by: JKU Services trading as DAJA Mahjong.

Our contact details:

DAJA Mahjong
Vuurijzer 14
5406 BD Uden
The Netherlands

Tel.: +31 (0)413 - 330110
Cell Phone: +31 (0)6 - 48264320
E-mail: info@dajamahjong.nl

Chamber of Commerce reg. no.: 17161377
V.A.T.: NL073021623.B02

Banking Account: 9699600 attn. JKU Services
IBAN-Code: NL88INGB0009699600
BIC-Code: INGBNL2A

Acknowledgement of Purchase
The purchase agreement is acknowledged when DAJA Mahjong
 sends you (the customer) an order confirmation. This order confirmation is based on a purchase order you made. The order confirmation will be made directly after the order is placed. On the confirmation you see the total amount, including shipping-, handling- and possible PayPal costs. Also you'll find the pay instructions. It will send to you by e-mail.

If you want to cancel the order, we request that you, inform us within 24 hours after the order has been placed, before invoice issuance. If cancellation does not take place within 24 hours of order placement, 15% of the invoice amount will be charged to you.

The goods you have ordered will be reserved for you for 10 working days. If payment has not been received by the end of the ten days, you will receive a reminder with a request to pay within 3 working days. If no payment is received by then, the reserved products will be placed back in stock and will become available again for sale.

It is important that you ask all your questions before you place your order. This is to ensure that there are no misunderstandings and will, hopefully, prevent problems for both parties.

Payment Conditions
Delivery be made only after payment has been made using one of the following methods:

  • By bank transfer
  • Paypal - only accepted if billing address is outside the Netherlands
  • Cash - If you would like to pick up the ordered article(s) yourself. Please make an appointment prior to pick up

Products and Prices

  • The offered articles will be clearly and as truthfully as possible represented and described on the website, and have the properties as DAJA Mahjong has offered.
  • If there are differences between the description and the actual product, for example because the product information of the manufacturer is not correct, DAJA Mahjong is not responsible for these type of differences.
  • Prices per product are in Euro's and exclude shipping-, handling- and/or Paypal costs.
  • All prices are subject to modifications
  • If the ordered product is already reserved or is not on stock, you will be informed as soon as possible.

Refusal of Purchase Order
DAJA Mahjong is free to refuse placed orders. This choice lies solely with DAJA Mahjong and we don't have to give an explanation.

If DAJA Mahjong does not accept a purchase order, this will be communicated to the person concerned as soon as possible

Shipment

  • We send the purchased products using TNT Post (Dutch Post Office)
  • Forwarding occurs at the risk of the customer.
  • Fragile products will always be shipped insured by DAJA Mahjong
  • If your purchase needs to shipped within the Netherlands and it concerns a parcel post item, which you do not want to be delivered to neighbours (in the event you cannot accept delivery), please indicate so when you place your order.
  • Product(s) will be picked, packed and sent with care. DAJA Mahjong is not responsible for any loss or damage during the shipment, unless the customer chooses to make a registered & insured shipment
  • We ship worldwide. If delivery address is outside The Netherlands, please inquire as to what the shipping- and handling costs will be, prior to making your final purchase. This prevents surprises.

Shipping and handling costs

 0 to 10 kilo    € 18,50
 10 to 20 kilo    € 24,50

Please note we do not despatch any parcels on Saturdays, Sundays or Bank Holidays.

DAJA Mahjong is not responsible for damage which may occur because the order has been delivered to a wrong delivery address provided by the customer.

DAJA Mahjong does its best to send orders 5 or 7 working days after reception of payment. You will receive a confirmation by e-mail as soon as the order is shipped.

If the delivery will be delayed -either by the product not being in stock, or if only a partial order can be sent, you will receive notice by e-mail of this as soon as possible.

Return Shipments
You are obliged to inspect the products upon arrival and report possible discrepancies to DAJA Mahjong

Complaints concerning delivered orders should be made within 5 days after receiving the products, in writing (or by e-mail) to us, preferably supported with photo(s) to make the complaint more clear if you fail to report possible discrepancies, it will considered that goods have been delivered in conformity with our obligation.

If a complaint about a product is valid and is received in a timely manner and if the delivered products do not conform to the agreement, the price of the item minus shipping costs will be refunded.